The products are covered by the warranty of the official Greek representative or distributor, provided that the damages were caused by a material deficiency of manufacturer error. The duration of the warranty may vary among different products according to the distributor’s policy.
Excluded from the warranty are:
1. Damages caused by insufficient attention to the technical instructions for use, the inappropriate use of the article, inadequate maintenance or care, incorrect connection, different voltage, short-circuit, fire, high or low temperatures, humidity, lighting, flood, sun exposure e.t.c.
2. Consumables e.g batteries, strings e.t.c.
If by an error of the company the product dispatched is not the one ordered, the customer has the right to return it within 5 working days. The product must be returned in perfect condition and the package must be intact, without having been opened or broken into. In this case the company will pay for the transportation expenses of the return and the replacement of the product.
If a defective product has been dispatched, the customer must return it within 5 working days. The product must be returned in the state it has been received, complete, with no other damages and in the original package. In this case the company will pay for the transportation expenses of the return and the replacement of the product.
If the product ordered by the customer does not fulfill his expectations and if this is due only to a wrong estimation on his part, then the company has neither responsibility nor obligation to exchange the product.
Music books and wind instruments cannot be returned or exchanged.